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Purchase Flow Purchase Guide Artwork Guide

Purchase Guide

Shipping
We offer free shipping on all the orders in Singapore. It covers almost all the commercial and residential area in Singapore, except some special region, such as the airport, restricted exhibition fair, etc. To make sure you enjoy our free shipping service, please fill in the delivery address in the order form, our customer service will confirm you about the final shipping fee (if any) before you make the payment.
RETURN POLICY
We think highly of providing good service and your satisfaction to us, in case that you receive defective or incorrect product, please contact our Customer Service, we will take full responsibility and arrange the product replacement at no cost to you.
Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items.
ORDER CANCELLATION
You have to pay liquidated damages of 50% of the total contract amount for cancellation or termination of the order.
FREE SAMPLES
You may have free product samples with a maximum of 3 pcs, on offering a copy of the bizfile or a valid business email address (verification required).
Delivery Charges are applicable
Delivery Fee Sample Fee
1-3 samples S$10.00 Free of charge
>3 samples Contact our customer service
* Shortage to some types of samples may possibly occur.
* There is possible color difference between the sample and the sample picture shown in the Source EC website, considering the light effect of photo taking and the computer settings.
* Free samples apply to general items only, for items with considerable cost, such as mobile phone charger, other arrangement may apply, such as additional fee or sample return after 14 days.
* Source EC reserves the right of final explanation.
For arrangement, please tell us the product ID and color
BY PHONE
or
FAQ
1. What is the function of the 'Quote' in the website?
2. How to use the search tools?
3. When I submit the inquiry form, does it mean the order is done?
4. What's the min. order of your products?
5. Can I retail your products?
6. Are all the products displayed on your website?
7. How do I settle payment? Which payment method can I select?
8. I am a not a local buyer, how can I make the payment to you?
9. How do you guarantee the product's quality?
10. If I do not use your delivery service, can I get a discount on the order?
Important Terms: The product design, artwork, trademark and logos imprinted on products are reproduced as examples only.
Actual usage requires consent of trademark and licensed property owners. Trademark bearing merchandise can only be purchased by or through the trademark owner company.
Quick Link - (Full list of our promotional gift departments)
Customer Successful Case - Testimonial - Our Customer
Quality Certification
Workflow Purchase Flow - Purchase Guide - Artwork Guide
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Address 20 Maxwell Road #09-17 Maxwell House Singapore (069113)
Hotline   +65 3158 6052
Email sales@SourceEC.com.sg
Service Hour Mon. - Fri. (9am -6pm)
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